Customer Acknowledgements

January 28, 2025 Our specifications and modifications added this option AT THE LINE level. The prompt from LINE COMMAND is Customer Acknowledgement.

• These options are configured in the following manner:
  • Smartforms, Product Management/MN Notes

And the for these configured comments can be modified.

• To add a new customer acknowledgement.

• For Customer Acknowledgements, NOTES LINKS are not required.

Unlike other types of POS pop-up messages, this pop-up first displays on the operator, not the customer display. The operator should press F12 to force the customer to see/select. If the option OK is selected, the following actions are taken.

If the option REMOVE is selected, the following actions are taken. The item is removed from the transaction. Therefore, there all no line comments. The entry in MN_NOTES_HIST will still appear but will annotated for the item being removed from the transaction. A Smartforms’ usage is being added by Multidev to make this information searchable within Smartforms. Important items to note: We can add additional options under the Customer Acknowledgement POS option by adding more notes and linking them to POSCAN_P. For example, if there was a modified exception added for a traveling event that we wanted to highlight we could add a note and link it to say “Vendor Final Sale” with text that is appropriate for this purpose. No matter how many times clicked, the SAME customer acknowledgement is only added once, i.e., if the Final Sale acknowledgement is three times, it will only be added to Line Comments once. However, if more than one customer acknowledgement is , each will be added to Line Comments, e.g., it is possible to include BOTH a final sale and exchange only message on the same line. This “flexibility” allows for multiple messages to be stacked on the same item but does leave it POS operator to NOT add multiple customer acknowledgements that are confusing or contradictory. Customer acknowledgements are added into the Line Comments section for each SKU on sale. When the receipt is printed all the Line Comments are printed on the receipt. At this time, a POS operator can manually add or remove comments from the Line Comments section.
We are researching security settings to keep Line Comments from being deleted. In the case of something like Final Sale, the acknowledgement of Final Sale will still be recorded in MN_NOTES_HIST, but will not be printed on the customer’s receipt. We are researching security settings to keep Line Comments from being manually added. Without security restrictions, a POS operator could manually add a comment like “Final Sale, don’t even think about returning it”. This comment would be printed on the customer’s receipt, but there would be no recorded acknowledgement of final sale restriction.